Life & Relationships

How to deal with negative comments online

how to deal with negative comments online

Guest post written by Love, Em

When you put yourself out there, especially in the online community, you will inevitably get some people that don’t like you or what you talk about. That’s okay! Everyone will have moments like that because you can’t please everyone. You need to be able to learn with the negative comments because it is unavoidable, and sadly, the world is full of it.
Here are 5 ways to deal with the negative feedback you may receive!

What are the negative comments?

There are lots of ways you may receive negative comments or feedback online. Whether you’re a business, blogger, or a simple internet user, sadly these are unavoidable because there will always be someone who dislikes your work. Here are some of the ways you may receive hate online:

  • A tweet about a post you made or reply to one of your comments
  • Comments on your social media post
  • Comments on your blog post
  • Negative feedback left on a product
  • A negative review blog post about a product you sell

how to deal with negative comments online

Acknowledge the comments and learn from them

Getting negative feedback doesn’t necessarily mean someone hates you, sometimes, they just don’t like how you did things. If you receive negative feedback, listen to it carefully. It could actually come in handy, and you may end up growing from it. By adding a positive spin to negative things can make you feel better about things. Don’t change everything that people dislike, as you lose what you started, but take on some of the feedback and develop a new way of looking at things. You may find you like it better anyway!

Stay calm & respond positively

Sometimes, comments may come across more hostile than they mean. When dealing with negative comments and feedback, the best thing to do is to stay calm. If you go head first and raging, you could spark a bigger issue and irritate people. Take your time when responding and be positive. If they offer advice, say thank you and consider it. If the comment is something you disagree with, acknowledge it, and justify your opinion. Stay calm. If you don’t retaliate to the comments, the hater will give up and back down because you aren’t giving them the reaction they had hoped for.

Discuss with them privately

If you have a negative comment on your social media or blog, don’t respond to the message directly. If you do, it will not only attract your following but theirs, which will blow up the situation further as both sides argue with each other. Respond to the message privately through a DM as then you can diffuse the situation calmly. If you tweet about it, everyone else gets involved. Although replying through DMs may be scary and not for everyone, it is a great way to respond to the comments, without having others gang up on you.

Avoid arguing

It is easy to see a horrible comment or message and retaliate. A lot of the time, this is what the person wants. Avoid arguments when it comes to negative comments, it isn’t worth your time nor the potential harm. Learn to choose your battles. Ignoring may be one of the better options, or simply just blocking them. Don’t engage or get involved in situations that don’t need your input, as this can escalate it. The best thing to do when dealing with negative comments is to keep it friendly.

Block & report users

In some extreme cases, you may need to report the user. Most negative comments only need a block or unfollow, especially when they’re just being a pain. Blocking a user is a great way to deal with negative comments because they can’t comment on your work, and you don’t have to see their posts. If things escalate and you’re receiving threats or other hateful messages, you have the right to report the user. Reporting the user takes it to a higher power, such as Twitter and Facebook itself. If the case is seen as really bad, the account will be suspended, and you’ll no longer have an issue!
You’ll find that no matter where you go or what you do, there will be someone that doesn’t like you or the way you do things. You shouldn’t let this get to you or put you off what you love. You just need to learn how to adapt and overcome the negativity. I hope these tips help you to deal with negative comments and feedback. How do you deal with negativity?

About the Guest Writer!

Em is a UK blogger focusing on blogging, business & sustainability on her blog “Love, Em“. With 4 years of experience in the blogging world, she is keen to share her knowledge. Emily is passionate about helping others, and since leaving college, has decided to put her passions in writing. You can find her over on social media!
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(29) Comments

  1. Great article! It can be so demotivating sometimes, especially when it’s clear it’s not feedback, but just hate. Love that you help all of us out a little here!

    1. Yeah, one has to really know when to defend themselves or just ignore. It’s a talent, I’d say! Hahaha. Thank you.

      1. Thanks for these tips! I’ve had to deal with some of these through my work social media and it’s never fun. In a lot of those cases it was just best to ignore their uninformed, misplaced, and over the top anger. What’s the best is when other past customers will step in to defend you and tell them they are way out of line. 😂

        1. I agree! If it won’t matter after 5 years, then just ignore :p Thanks for reading x

  2. Totally agree with you, the first step is to stay calm and analyze the situation. You can never know what problems the seemingly negative commentator themselves is going through, so reacting harshly can quickly escalate. It’s not always easy to stay calm, negative comments can easily overshadow the dozens of positive comments, but it’s what we must do 🙂

    Teresa Maria | Outlandish Blog

    1. I second that. Thank you for your thoughts!

  3. This is a really interesting post! I’ve not received any hate comments yet (hopefully never) but these tips are good to keep in mind xx

  4. Really great post, we’ve all faced this in some way, be it personally or on our blogs.

    It’s so hard to know how to handle it and move on from it. Thank you for the valuable advice x

  5. This was so helpful, I but off starting my blog because I was so scared of putting myself out there and having people respond negatively x

  6. Good post! These are the five things I do when I faced negative comments. Thank you for sharing.

  7. Negative comments seem to hold a lot of people back. I think it is important to remember that there will be people who don’t like you, but you’ll find more people that love what you do. Don’t let fear hold you back!

    Em |

    1. Totally agree! Thank you for writing this, Em. ♡

  8. Great post! At the end of the day, you gotta do what’s best for you. Being proactive on how you handle negative comments is a form of self-care. x

  9. Awesome post! And so important. Negative comments suck and can really tear someone down. This is very helpful
    Thank you

  10. a Life on a Dime says:

    Luckily, I’ve only had one negative comment that wasn’t actually spam. Someone commented on a YouTube video on a DIY post. All I understood was that they thought I was wrong. Oh well. I’ve been pretty lucky so far, but these are great tips!

  11. Awesome. This is something anyone who is getting into blogging should read.
    As far as I know, these negative comments can be leveraged to our own good.
    Not all negative comments are created equally. 😀
    Keep sharing!

    1. You’re right. Once you step into the online community, one has to be prepared of all the comments they will receive – be it good or bad.

  12. I just find it hard to understand how we find it so hard to have civil and constructive discussions nowadays, especially on social media, but these are really great tips to avoid situations from escalating further. It’s also made me reflect on how grateful I am that I haven’t gotten any kind of that negativity from the blogging community.

    P.S. Funny I just came from Emily’s blog a few minutes ago! Little did I know I’d end up reading another blog post of hers on another blog 🤣 No wonder it’s so well-written too!

    Johnny | Johnny’s Traventures

    1. Thank you for reading! Well, thanks to for writing this! Such an important topic to discuss.

  13. Loved this. I think it’s always best to not engage with the negativity and not allow it to affect your life!

  14. Amanda Zoya says:

    Thanks for these tips. Sp far so good. No vampires yet but the reminder to keep calm and respond soberly may come in handy in future (hopefully not).

  15. Such a great post! Its not nice getting them for sure but this post is helpful for dealing with it. I just block them and say nothing.

    Mel 🌙 | Moonlight Mel

  16. Great tips! People really can be mean sometimes. I’ll never understand it. Thanks for all the advice here.

  17. Amazing post! Thank you for sharing this! I always try to stay calm, block them and move on from the situation so that things don’t get worse.

  18. Great post! These are very useful tips. As it can be demotivating and sometimes depressing to go through negative comments on your posts, I find these tips to be basic and very helpful. Thanks for sharing!

  19. Rhi // The Violet Journal says:

    This is a great post! The block button has become my best friend over the years.

  20. Thanks for this post! I always try to be positive and ignore negative comments, the best ways is just press block button. I prefer talk over it on private than show it on public.

  21. There are some good points here! When it’s random hate, and nothing constructive or useful, I think it’s always better to sort things privately or simply not engage, protect your energy and all that 🙂

  22. Negative comments are never fun, so posts like these are a great help. Thanks for writing it up!

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